If you’re unsatisfied with your purchase and looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product (in the future), or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal using your email address and order ID.
- Choose the products you wish to return or exchange from your order.
- Print the prepaid shipping label that you will receive by email.
- Send all items back to us using the label provided.
- If refunding, you'll be refunded once the product has arrived at Grasshopper Supply.
- If requesting a replacement product, you'll receive a shipping notification for the new product after the return product has arrived at Grasshopper Supply.
- If requesting a store credit, you'll receive the necessary information after the return product has arrived at Grasshopper Supply.
Please contact firstname.lastname@example.org if you have any further questions.